At Workwear London, we aim to provide a clear, reliable, and convenient delivery service for customers across the United Kingdom. Please read our delivery policy carefully before placing your order.
Delivery Coverage
We currently deliver across the United Kingdom, including England, Scotland, Wales, and Northern Ireland.
Dispatch Time
Orders are processed with next-day dispatch for orders placed before 2:00 PM, Monday to Friday.
Orders placed after 2:00 PM will be processed on the next working day.
Orders are not dispatched on weekends or UK public holidays. Any order placed during these times will be processed on the next available working day.
Delivery Options and Charges
Standard Delivery
Standard delivery is available for UK mainland orders.
Delivery time is usually 2–4 working days.
Standard delivery costs £3.99.
Standard delivery is free on orders over £50.
Express Delivery
Express delivery is available for customers who need their order sooner.
Delivery time is next working day.
Express delivery costs £6.99.
To qualify for express delivery, the order must be placed before 2:00 PM.
Large and Bulk Orders
For wholesale or bulk PPE orders, delivery cost may vary depending on the weight and size of the order.
If any additional delivery charges apply, we will contact you before processing the delivery.
Courier Partners
We use trusted UK courier services to deliver customer orders, including Royal Mail, DPD, and Evri.
A tracking number will be provided once your order has been dispatched.
Tracking Your Order
Once your order has been shipped, you will receive an email with tracking details.
You can use the tracking information to monitor your delivery progress directly through the courier.
Delivery Delays
We aim to meet all estimated delivery times. However, delays may sometimes occur due to high demand periods, weather conditions, or courier issues.
Workwear London is not liable for delays that are outside our control. However, we will always assist customers in resolving delivery issues where possible.
Failed Deliveries
If delivery is unsuccessful, the courier may attempt re-delivery or leave the parcel at a local depot or safe place.
It is the customer’s responsibility to provide accurate delivery details at the time of order.
It is also the customer’s responsibility to rearrange delivery with the courier if required.
Additional charges may apply for re-delivery.
Incorrect Address
If an incorrect delivery address is provided, Workwear London is not responsible for lost parcels.
Additional charges may apply if the order needs to be resent.
Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us within 48 hours of delivery.
When contacting us, please provide your order number and photos of the issue.
We will review the issue and resolve it promptly with a replacement or refund where appropriate.
Click and Collect
Store Collection
Store collection is available free of charge from our shop.
Collection address:
129 Whitechapel Road
London
E1 1DT
Orders are usually ready for collection on the same day or the next working day.
We will notify you when your order is ready to collect.
Click and collect is a convenient option for customers who want to save on shipping and collect their order directly from our store.
Risk and Ownership
Goods become the customer’s responsibility once they have been delivered to the provided delivery address or to a safe place nominated by the customer.